About us

Store opening times

Monday – Saturday 09:00 – 17:30

Sunday 10:30 – 16:30

Shipping and Delivery

We dispatch orders as quickly as possible. We generally use Royal Mail or UPS. We currently only ship within the United Kingdom. Please be aware that weekends, bank-holidays and Royal Mail strikes may delay deliveries.

Click & collect

Collection from our retail store is also an option for online orders.

Returns & Exchanges

Refund policy

We offer a 14 day money back guarantee for online purchases. If you receive your order and are not satisfied for any reason you can return the product for a refund within 14 days of making a purchase as long as the product is in the same condition you received it and the packing is not damaged. The product must be in a resaleable condition.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund. We will also check any imei and / or serial numbers (if applicable) to confirm the returned product is the product we sold.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned. Your statutory rights are not affected.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorisation (RMA). Returns will not be accepted without a valid Return Merchandise Authorisation.

Returns can be mailed to:

Techbase Unit 33b Victoria Shopping Centre

Mostyn Street,

Llandudno,

Conwy,

LL30 2NG

United Kingdom

 

Contact for return information [email protected]. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to [email protected]

This document was last updated on November 03, 2022

 

FAQ

Here’s the answers to some frequently asked questions.

Yes, we do! We have a large selection of cases and we stock most makes & models.

Yes, we do, but not all models. We assess each device individually.

Certain models, mainly iPads and Galaxy Tab’s. We assess each device individually.

No. Our warranty does not cover any form of damages. Our warranty covers defective parts, not damaged parts.

Repairs carry risk so we always warn of possible data loss and highly advise you to backup anything important before bringing the device for repair. We take zero responsibility for data-loss and accept no liability for it. Backing up data is the customers responsibility, although we’re happy to show you how to do it. However, we will not physically do it for you. We have a totally hands-off approach to data. 

Sometimes after a phone repair the device may be disabled. This generally happens if the device has tried entering the incorrect passcode many times on its own, with a faulty touch or similar. In this scenario the device may need to be reset and you’ll need to know any log in details and account emails. For example, iCloud email address and password. 

Please ensure you have your login details to hand for anything you want to log in to in the event of the device being erased. We do not want to know your passwords and we will not put them in for you, but it’s helpful that you bring them along so you can log in to apps, iCloud, Google, Samsung account etc. If there’s any passwords that you do not know – please reset them before coming to store or take the device home and do it there. We will not reset your passwords for you. That’s personal data and we do not want to know any customer passwords.

We’re happy to help you move data from one device to another but please be warned – data transfer carries risk so we always warn of possible data loss and highly advise you to backup anything important before moving data to a new device.

We take zero responsibility for data-loss and accept no liability for it. Backing up data is the customers responsibility, although we’re happy to show you how to do it. However, we will not physically do it for you. We have a totally hands-off approach to data. 

If you purchase a device from us, we’ll include basic setup and help you with basic data-transfer for no extra charge. However, if your device is purchased elsewhere, we do charge for helping with data transfer. It’s often a very time consuming process. We’ll also be serving other customers whilst we’re helping you – so please only ask us for support with data transfer when you actually have time to do it. We will not give a time-frame as each device is different and every customer’s unique in terms of data on their device. Typically data-transfer can take anywhere from 15mins to many, many hours. 

If you want us to help you with data-transfer, please ensure you have your login details to hand for anything you want to log in to. We do not want to know your passwords and we will not put them in for you, but it’s helpful that you bring them along so you can log in to, or out of apps, iCloud, Google, Samsung account etc. If there’s any passwords that you do not know – please reset them before coming to store as we will not reset your passwords for you. That’s personal data and we do not want to know any customer passwords. 

In summary, we’re always happy to help but we take no responsibility for data, we won’t reset your passwords and we ask politely that you’re patient with the process.

Monday – Saturday 09:00 – 17:30

Sunday 10:30 – 16:30

Repairs carry risk so we always warn of possible data loss and highly advise you to backup anything important before bringing the device for repair. We take zero responsibility for data-loss and accept no liability for it. Backing up data is the customers responsibility, although we’re happy to show you how to do it. However, we will not physically do it for you. We have a totally hands-off approach to data. 

Sometimes after a phone repair the device may be disabled. This generally happens if the device has tried entering the incorrect passcode many times on its own, with a faulty touch or similar. In this scenario the device may need to be reset and you’ll need to know any log in details and account emails. For example, iCloud email address and password. 

Please ensure you have your login details to hand for anything you want to log in to in the event of the device being erased. We do not want to know your passwords and we will not put them in for you, but it’s helpful that you bring them along so you can log in to apps, iCloud, Google, Samsung account etc. If there’s any passwords that you do not know – please reset them before coming to store or take the device home and do it there. We will not reset your passwords for you. That’s personal data and we do not want to know any customer passwords.

We’re happy to help you move data from one device to another but please be warned – data transfer carries risk so we always warn of possible data loss and highly advise you to backup anything important before moving data to a new device.

We take zero responsibility for data-loss and accept no liability for it. Backing up data is the customers responsibility, although we’re happy to show you how to do it. However, we will not physically do it for you. We have a totally hands-off approach to data. 

If you purchase a device from us, we’ll include basic setup and help you with basic data-transfer for no extra charge. However, if your device is purchased elsewhere, we do charge for helping with data transfer. It’s often a very time consuming process. We’ll also be serving other customers whilst we’re helping you – so please only ask us for support with data transfer when you actually have time to do it. We will not give a time-frame as each device is different and every customer’s unique in terms of data on their device. Typically data-transfer can take anywhere from 15mins to many, many hours. 

If you want us to help you with data-transfer, please ensure you have your login details to hand for anything you want to log in to. We do not want to know your passwords and we will not put them in for you, but it’s helpful that you bring them along so you can log in to, or out of apps, iCloud, Google, Samsung account etc. If there’s any passwords that you do not know – please reset them before coming to store as we will not reset your passwords for you. That’s personal data and we do not want to know any customer passwords. 

In summary, we’re always happy to help but we take no responsibility for data, we won’t reset your passwords and we ask politely that you’re patient with the process.